This Privacy Policy explains how CLEUD (“we”, “us”, or “our”) collects, uses, and protects the personal information you provide when you use this website or get in touch with us. We are committed to handling your data responsibly and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
CLEUD provides specialist support with Certificates of Lawful Existing Use or Development, planning immunity, and related planning matters across England. For the purposes of data protection law, we are the “data controller” responsible for your personal information.
Information we collect
We may collect and process the following information:
- Details you provide through our enquiry or assessment forms, such as your name, email address, telephone number, and information about your property or situation.
- Correspondence you send to us by email, phone, or post.
- Technical information collected automatically when you visit the site, such as your browser type, device, and general usage data.
How we use your information
We use the information we collect to:
- Respond to your enquiries and provide the services you have requested.
- Assess whether we may be able to assist with your matter.
- Communicate with you about your enquiry or ongoing work.
- Improve our website and services.
- Meet our legal and regulatory obligations.
Legal basis for processing
We rely on one or more of the following legal bases when processing your personal data: your consent, the performance of a contract with you, our legitimate interests in operating and improving our business, and compliance with our legal obligations.
Cookies
Our website may use cookies and similar technologies to help it function and to understand how it is used. You can find more information in our Cookie Policy.
Sharing your information
We do not sell your personal information. We may share it with trusted third parties who help us deliver our services — for example, IT and hosting providers — and only where necessary and subject to appropriate safeguards. We may also disclose information where required to do so by law.
How long we keep your data
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
Your rights
Under data protection law, you have rights including the right to access, correct, or erase your personal data, to restrict or object to its processing, and to data portability. To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Data security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact us
If you have any questions about this Privacy Policy or how we handle your data, please get in touch.
Last updated: 25 August 2026